Yes, completely. The 30-minute call costs you nothing. If there’s a fit, we’ll send you a proposal — and you decide from there. If there isn’t, we’ll tell you honestly and may point you to someone better suited. We’d rather build a relationship on the right terms than close a deal that doesn’t work for both sides.

Absolutely — that’s what the call is for. Many clients come in knowing they have a problem but not exactly which service addresses it. We’ll ask a few questions and give you a clear recommendation. There’s no wrong answer on the form.

Within 48 hours on business days — usually faster. You’ll get an email to confirm your booking and suggest a few available times. If you have an urgent situation, mention it in the message field and we’ll prioritise accordingly.

If it’s a fit, we’ll send you a clear proposal scoped to your actual needs — with deliverables, timeline, and pricing. Everything is transparent. No hidden fees, no retainer lock-ins unless you choose one. You’re never committed until you sign off on a proposal you’re happy with.

Absolutely. Everything you share — in the form, on the call, and throughout the engagement — is treated as strictly confidential. We do not share or reuse client information. Our full Privacy Policy is available on our website.